Frequently asked questions

You can change your account information such as your name, email & password by going to My Account > Account Details.

You can change your billing & shipping information by going to My Account > Address.

No problem, just contact us and we will be happy to help.

We accept all major credit and debit cards through our third-party provider Stripe.

If you would like to cancel your order please contact us. If your order has not been shipped you will be refunded immediately. If your order has been shipped you will receive a refund once your order has been returned to us. Please see our Returns Policy.

All our items are average weight, we try our best to keep all our product weights and sizes as close as possible however due to our production methods this isn’t always possible.

If you’re unhappy please contact us and we’ll be happy to help.

We only ship to the UK for the moment.

Our courier will leave a card with options for redelivery. They may also try a next-door neighbor to see if they will accept the parcel on your behalf.

If your order has not arrived within 5 days of placing an order please contact us.

Yes, our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Please read our Returns Policy for more information, alternatively, you can contact us and we will be happy to help.

We are sorry to hear your product is damaged. Please contact us and we will be happy to help.